Reply to Complaint

Tuesday, April 28, 2009


Dear xxxxxxxxx,

Thank you for taking the time to write to us about the defected product (i-pod.) We have every intention of attending to your needs by providing you with a solution to your problem as soon as possible.
We will contact you frequently to make sure you know exactly what steps are being taken to solve your problem. On top of that we will look in to the problem to make sure this incident does not occur again with you or any of our customers.
Please accept our deepest apologies for any inconvenience caused due to our services or products. We highly appreciate your feedback which is going to help us in eliminating our flaws to help our business thrive into perfection to meet the customers’ needs without any complaints.
Please accept the new i-pod as compensation and the extra accessories as a token of our appreciation, you will keep you posted on the location of the product transfer. Feel free to write to us about any problems you face.



Thank you,
Mr. Khalid, I-MachinesConsumer
Complaint DivisionExhibition Avenue,
Road 1802, Manama, Bahrain