Reply to Complaint

Tuesday, April 28, 2009


Dear xxxxxxxxx,

Thank you for taking the time to write to us about the defected product (i-pod.) We have every intention of attending to your needs by providing you with a solution to your problem as soon as possible.
We will contact you frequently to make sure you know exactly what steps are being taken to solve your problem. On top of that we will look in to the problem to make sure this incident does not occur again with you or any of our customers.
Please accept our deepest apologies for any inconvenience caused due to our services or products. We highly appreciate your feedback which is going to help us in eliminating our flaws to help our business thrive into perfection to meet the customers’ needs without any complaints.
Please accept the new i-pod as compensation and the extra accessories as a token of our appreciation, you will keep you posted on the location of the product transfer. Feel free to write to us about any problems you face.



Thank you,
Mr. Khalid, I-MachinesConsumer
Complaint DivisionExhibition Avenue,
Road 1802, Manama, Bahrain

Complaint Letter

P.O.BOX 26874, MANAMA, ADLYIA, BAHRAIN
EMAIL: abe@gmail.com 01/04/2009
Mr. KhalidI-MachinesConsumer Complaint DivisionExhibition Avenue, Road 1802, Manama, Bahrain
Dear Mr. Khalid,
Defect product (i-pod)
On the 22/01/2009, I bought an “i-pod,” serial number: (8K836AMA2C5,) at “I-machines” store located in Exhibition road.
This is the second time I had to return the “i-pod”, because it doesn’t work. I have followed the instructions on the computer to operate it, but it jams while I’m trying to install it. Usually on the i-pod program on the computer, after completing the required steps to fully install the product, the “i-pod icon appears under the subheading labeled “devices” on the list between “store and playlists.” With this device the subheading “devices” does not appear, instead the phrase “Please wait. Very low battery,” is displayed on the “i-pod” screen. After charging the “i-pod”, this site (www.apple.com/support/ipod) appears on the screen. I logged on to the site and clicked on support, then trouble shooting under solutions, but the “i-pod” I have does not appear on the list.
I would be grateful if you could send me a new i-pod. (include the warranty.) Enclosed is a copy of the warranty.
I am expecting a reply from you to help resolve this problem, and will wait until 22/06/2009, before taking a different approach to solve this problem. Please contact me at the above address or call me at home on (+973) 17-66-54-55.
Sincerely,
xxxxxxxxxxxxxxx
Enclosure: Warranty

Grammar Exercise 3

Complete the following sentences with the correct preposition: at, in, or on.
1. Will you wait for me at the bus stop?
2. Jane is in her bedroom.
3. Daria's books are lying on the floor.
4. The girls didn't want to spend a long time at the carnival.
5. I let the cat sit on my lap, but then suddenly it jumped at my face!
6. Do you live in the city or in the country?
7. Trent arrived at the school building just in time.
8. The rancher built a fence to keep his cows in the pasture.
9. Kevin and Mack are out practicing on the football field.
10. From afar, Heathcliff could see a light in the window.
11. The old house had so much grime on the windows that Bradley could hardly see inside.
12. The shepherd boy grazed his flock on the grassy hillside.
13. The audience threw tomatoes at the terrible comedian.
14. Wrestling isn't real; those guys in the ring are just pretending.
15. David works in the field of network administration, while Marty works in web design.
16. The car stalled and got stuck on the street.
17. Audrey lives on Third Street.
18. If William doesn't make any money on his book, he'll be out on the street.
19. I'll use my cellular phone when I'm on the bus, but never while I'm in the car.
20. Passengers are not allowed to use electronic devices on airplanes during takeoff and landing.

Grammar Exercise 2

Complete the following sentences with the correct preposition: to, toward, on, onto, in, or into. Some sentences may have more than one possible correct answer. Remember that a few verbs of motion take only "on" rather than "onto."
1. Anna has returned to her home town.
2. The dog jumped in / into the lake.
3. Are the boys still swimming in the pool?
4. Thomas fell on / onto the floor.
5. The plane landed on the runway.
6. We drove toward the river for an hour, but turned north before we reached it.
7. The kids climbed on / onto the monkey bars.
8. Joanna got in / into Fred's car.
9. The baby spilled his cereal on the floor.
10. We cried to the man on the ladder, "Hang on!"
11. I just called to say I love you.
12. Matthew and Michelle moved the table into the dining room.
13. Allan left your keys on the table.
14. Dr. Karper apologized for interrupting us, and told us to carry on with our discussion.
15. I'd like to ask you a question.
16. Pat drove Mike to the airport.
17. Glenn almost fell in / into the river.
18. The waitress noticed that there was no more Diet Pepsi in Marty's glass.
19. Lee and Sarah took the bus that was heading toward the university.
20. Mary Sue jumped on / onto the stage and danced.